Terms and Conditions

1. Introduction

Welcome to Golden Yellow ("Website"). This website is owned and operated by Vallhabha Milk Products Pvt. Ltd. ("Company," "we," "us," or "our"). By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions. These terms set out the rules and regulations for the use of our website, services, and products. If you do not agree to any part of these terms, we advise you to discontinue the use of this website immediately. Your continued use of the website implies acceptance of these terms and all applicable policies.

We may update or modify these Terms and Conditions periodically without prior notice. It is your responsibility to review this page regularly to stay informed of any changes. Your continued access or use of the website after such updates signifies your agreement to the updated terms.

2. Use of Website

You agree to use this website for lawful purposes only and in a manner consistent with applicable local, national, and international laws and regulations. Specifically, you agree not to:

• Use the website in any way that may cause damage, interruption, or impairment of the functionality of the website.
• Use this website for any illegal or unauthorized purposes, including but not limited to fraudulent transactions, hacking, or spreading malware.
• Upload, distribute, or share any content that is unlawful, offensive, defamatory, obscene, or infringes on any third-party rights.
• Attempt to access or manipulate restricted areas of the website, its systems, or its servers without authorization.

We reserve the right to terminate or suspend access to the website for any user who breaches these terms or engages in misuse of our platform. Unauthorized use of this website may result in legal action, including claims for damages and/or criminal prosecution.

3. Products and Services

At Golden Yellow, we take pride in offering premium dairy products, including curd, paneer, malai paneer, butter, and other fresh, high-quality items. Our products are sourced and manufactured under strict quality control measures to ensure consistency and excellence.

• Product Availability: All products listed on the website are subject to availability. While we strive to maintain accurate stock information, there may be occasional discrepancies. In such cases, we will inform you promptly and offer alternatives or refunds where applicable.
• Pricing and Descriptions: Prices displayed on the website are accurate at the time of listing. We reserve the right to modify product prices without prior notice. Product descriptions and images are provided for informational purposes; however, slight variations may occur due to production processes or updates.
• Product Quality: We make every effort to ensure that our dairy products meet the highest standards. However, as dairy items are perishable, storage and handling after delivery play a significant role in maintaining quality.

By purchasing from us, you agree to consume or use the products as per the guidelines mentioned on the packaging.

4. Orders and Payments

All orders placed on the Golden Yellow website are subject to acceptance, verification, and availability. By placing an order, you agree to the following:

• Order Acceptance: We reserve the right to accept, cancel, or refuse any order at our sole discretion. In cases where orders cannot be fulfilled due to unavailability, payment issues, or suspected fraud, we will notify you and process any refunds promptly.
• Pricing and Payment: Prices for all products are clearly displayed during checkout. Payment can be made using accepted methods, including credit/debit cards, net banking, and digital wallets. All payments must be completed in full before the order is dispatched.
• Errors: In the event of pricing errors or technical glitches, we reserve the right to cancel the order and issue a refund.

You will receive an order confirmation email once your order has been successfully placed. If you encounter issues during the checkout process, please contact our support team immediately.

5. Shipping and Delivery

We are committed to delivering your order promptly and efficiently.

• Delivery Timelines: Estimated delivery times are provided at checkout. While we strive to meet these timelines, delivery delays may occur due to unforeseen circumstances such as weather conditions, logistical challenges, or high demand.
• Shipping Partners: We work with reliable third-party logistics providers to ensure timely deliveries. Once your order is shipped, you will receive tracking details to monitor the progress of your delivery.
• Address Accuracy: You are responsible for providing accurate and complete shipping details during checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.
• Delivery Issues: If a product arrives damaged, defective, or incorrect, you must notify us within 24 hours to initiate a resolution.

We aim to deliver fresh, high-quality products every time. Please ensure someone is available to receive perishable items at the delivery address.

6. Returns and Refunds

Due to the perishable nature of our dairy products, we have specific guidelines for returns and refunds:

• Eligibility: Returns are accepted only in cases of product damage, quality concerns, or incorrect items delivered. Products must be unused, and complaints must be reported within 24 hours of delivery.
• Initiation: To initiate a return or refund, please contact our customer service team with your order details and evidence (photos) of the issue.
• Refund Process: Upon verification of the issue, refunds will be processed within 7-10 business days. Refunds will be credited to the original payment method used during checkout.
• Non-Eligibility: We do not accept returns for minor variations in product appearance or texture, as these are natural in dairy products.

Customer satisfaction is our priority, and we will work with you to resolve any issues promptly.

7. User Accounts

To enhance your shopping experience, you may create an account on our website. By creating an account, you agree to:

• Provide accurate, current, and complete information during registration.
• Keep your login credentials secure and confidential.
• Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend, deactivate, or delete user accounts if we detect misuse, fraudulent activity, or violation of these terms. Multiple failed login attempts may also result in temporary suspension for security reasons.

8. Intellectual Property

All content on the Golden Yellow website, including text, images, logos, graphics, product packaging, and designs, is the exclusive property of Vallhabha Milk Products Pvt. Ltd. and is protected under intellectual property laws.

• You may not reproduce, modify, distribute, or use any content from our website without prior written consent.
• Unauthorized use of our trademarks, logos, or product names is strictly prohibited.

Violations of intellectual property rights will result in legal action, including claims for damages.

9. Limitation of Liability

While we strive to provide a seamless user experience, we are not liable for:

• Any direct, indirect, incidental, or consequential damages resulting from the use of this website or our products.
• Losses or damages caused by delays, inaccuracies, or interruptions in service.

Our total liability is limited to the value of the products purchased through our website. By using this website, you agree to indemnify and hold us harmless against any claims, losses, or damages.

10. Privacy Policy

We are committed to protecting your personal information. Our Privacy Policy explains how we collect, store, use, and safeguard your data. By using this website, you consent to the collection and processing of your information in accordance with our privacy practices.

11. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Andhra Pradesh.

12. Changes to Terms

• We reserve the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the website after changes constitutes your acceptance of the updated terms.

13. Contact Us

For any queries regarding these Terms and Conditions, please contact us:

Golden Yellow ( A part of Vallhabha Milk Products Pvt. Ltd.)

Email: info@goldenyellow.in

Phone: +91 910015 9999

Address: Head Office - S.No- 293/1,Bypass Road, Sreesailam road, Narasarao pet, Palnadu dist 522601